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Personal data – in good hands.

Privacy notice

We are delighted that you have shown interest in our company. We at graphomate attach great importance to the topic of data protection. The use of our Internet pages is basically possible without any indicationi of personal data. However, if the user makes use of a special service (e.g. trial versions, inquiries, purchases), processing of the personal data provided is required. If the processing of personal data is necessary and there is no statutory basis for such processing, we obtain the user’s active consent. Of course we treat all personal data confidentially and according to the legal regulations.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to the graphomate GmbH. This data protection declaration is intended to inform the users of our Internet pages about the type, scope and purpose of the collection and use of personal data by graphomate GmbH [see imprint].

As the company responsible for the security of the personal data to be processed, graphomate GmbH has implemented numerous technical and organizational measures in accordance with the DSGVO. However, web-based data transmissions may in principle have security gaps, so that full protection may not be guaranteed. For this reason, every user of our website is free to transfer personal data to us by alternative means, e.g. by telephone.

A data protection official is not to be named and has therefore not been named.

As new technologies and the continuous development of this website may result in changes to this data protection declaration, we recommend that our users read the data protection declaration again at regular intervals.

Definitions of the terms used (e.g. “personal data” or “processing”) can be found in Art. 4 of the European General Data Protection Regulation (GDPR).

Collection and processing of data

access data
Every access to our website and every retrieval of a file stored on this website is subject to our authorized
(see art. 6 par. 1 lit. f. GDPR) and saved as “server log files”. The server log files are anonymized by the hoster, stored for a maximum of 60 days and then deleted. The data is stored for security reasons, e.g. to clarify cases of misuse. If data have to be deleted for reasons of evidence, they are excluded from deletion until the incident has been finally resolved. The following data is logged: Name of the retrieved file/visit of the website, date and time of retrieval/access, transferred data volume, notification of successful retrieval of the operating system used, web browser used and IP address used.

Further personal data is only collected (with reference to the processing of the data) if the user of the website and/or customer provides information voluntarily, for example in the context of an inquiry or registration or for the conclusion of a contract or about the settings of his browser.

Our website uses cookies for pseudonymised range measurement, which are transmitted to the user’s browser either from our server or the server of third parties. A cookie is a text file that is sent when you visit a website and stored temporarily on the device of the website user and/or customer. If the corresponding server of our website is called up again by the user of the website and/or the customer, the browser of the user of the website and/or the customer sends the previously received cookie back to the server. The server can then evaluate the information obtained by this procedure in various ways. The use of cookies increases the user-friendliness and security of this website.
If you do not want cookies for range measurement to be stored on your terminal device, you can object to the use of these files here:

  • Cookie deactivation page of the US website:!/
  • Cookie deactivation page of the European website:!/

Common browsers also offer the setting option of not accepting cookies. Note: There is no guarantee that you will be able to access all functions of this website without restrictions if you make the appropriate settings.

Personal data

Collection and processing
The website operator only collects, uses and passes on your personal data if this is permitted by law or if you consent to the collection of data. Personal information is any information that is used to identify you and which can be traced back to you, such as your name, e-mail address and telephone number.
If you have provided us with your personal data, we will only use it to respond to inquiries from users of the website and/or customers, to process contracts concluded with users of the website and/or customers and for technical administration.

You can also visit this website without providing any personal information. In order to improve our online offer, however, we save the access data to this website anonymously (see point “Use of Matomo”).

newsletter subscription
You can subscribe to a free newsletter on our website. When registering for the newsletter, the data from the input mask is transmitted to us. When sending the form, the user’s consent is obtained for the processing of the data and reference is made to this data protection declaration.
The newsletter is usually sent 4 times a year and refers exclusively to our products and contents and informs about innovations.
Revocation and termination: The user can revoke his consent to receive the newsletter at any time and thus cancel the newsletter subscription. After the cancellation, the personal data will be deleted, unless there are other legitimate reasons for storage (customer, receipt of demo versions, etc.). In any case, the consent to the newsletter dispatch expires. At the end of each newsletter there is a link to unsubscribe/cancel. Likewise, a cancellation of the newsletter receipt can be sent to the e-mail address listed in the imprint.

Our newsletters contain so-called tracking pixels – a kind of miniature graphic embedded in the e-mails to enable analytic purposes. In this way, a statistical evaluation of the e-mail campaign can take place, in which it is recognized whether and when an e-mail was opened by a recipient and which links in the e-mail were clicked on.

Passing on to third parties
We only pass on personal data to third parties if this is necessary for the purpose of processing inquiries, processing contracts or for billing purposes or if the user of the website and/or customer has given his prior consent. We have concluded an order data processing/Data Processing Adendum contract with all third parties with whom we store personal data for the above-mentioned purposes.

right to information
The user of the website and/or customer has the right, upon written request, to receive free information about which personal data about you has been stored. The request must be sent to the address given in the imprint of the website. Furthermore, there is the right to correct incorrect data and to restrict or delete the processing of personal data.

right of objection
Users of this website may exercise their right of objection and object to the processing of their personal data at any time.

A given consent can be revoked by the user of the website and/or customer with effect for the future at any time, provided that the request does not conflict with a legal obligation to store data (e.g. data retention). Data stored by us will be deleted if it is no longer required for its intended use and there are no legal retention periods. Data for billing and accounting purposes are not affected by a request for deletion. If deletion is not possible because the data is required for legal purposes, data processing will be restricted. In this case, the data will be blocked and not processed for other purposes.

Integration of third-party services and content

Use of Twitter plugins

Our website uses so-called social plugins of the social network (“Twitter”). Twitter is operated by Twitter Inc, 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. Detailed information on the functions of the individual plug-ins and their appearance can be found on the following website:

Those websites on our website that contain Twitter Social Plugins establish a direct connection to Twitter servers via your browser when they are opened by you. The information is transmitted to Twitter when you visit the page of our website containing the social plugin. If you are logged in to Twitter at this time, your visit to our pages and all of your interactions in connection with the social plugins (e.g. clicking the “Twitter” button) can be assigned to your Twitter profile and saved on Twitter. Even if you do not have a Twitter profile, it cannot be ruled out that Twitter will store your IP address.

With regard to the purpose and scope of data collection as well as the processing and use of data by Twitter, we refer to the Twitter data protection policy. You will also find an overview of the setting options in your personal Twitter profile to protect your privacy and your associated rights.

To prevent Twitter from collecting the above information during your visit to our website, please log out of Twitter before visiting our site. To prevent Twitter from accessing your data on our and other websites in general, you can exclude Twitter social plugins by means of an add-on for your browser (e.g. “Twitter-Blocker”,

Use of Youtube

Our website includes functions of the YouTube service. These features are offered through YouTube, LLC 901 Cherry Ave. San Bruno, CA 94066 USA. Please see YouTube’s privacy policy for more information.

Use of SSL encryption

In order to protect the transmitted data in the best possible way, the website operator uses SSL encryption. Such connections can be identified by the prefix “https://” in the page link in the address line of the browser. Unencrypted pages are marked with “http://”.
All data transmitted via this website – such as inquiries or logins – cannot be read by third parties thanks to SSL encryption.

Use of Matomo (former known as Piwik)

Data is collected and stored on this website using the web analysis service software Matomo (, a service of InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, (“Mataomo”) on the basis of our legitimate interest in statistical analysis of user behavior for optimization and marketing purposes pursuant to Art. 6 Para. 1 letter f GDPR. Pseudonymised user profiles can be created and evaluated from this data for the same purpose. Cookies may be used for this purpose. Cookies are small text files that are stored locally in the cache of the visitor’s Internet browser. The cookies enable, among other things, the recognition of the Internet browser. The data collected with Matomo technology (including your pseudonymised IP address) is processed on our servers.
The information generated by the cookie in the pseudonymous user profile is not used to personally identify the visitor to this website and is not combined with personal data about the bearer of the pseudonym.
If you do not agree to the storage and evaluation of this data from your visit, then you can object to the subsequent storage and use at any time by mouse click. In this case, a so-called opt-out cookie is stored in your browser, which means that Matomo does not collect any session data. Please note that the complete deletion of your cookies means that the opt-out cookie will also be deleted and may have to be activated again by you.

Here you can object to the anonymous storage of the data:

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